24/7 Support: +60 137272237
support@hmprime.com
How many currency pairs does our broker offer?

For now we offer you over 20+ forex pairs , commodities and CFDs you can trade from. You can view the complete list by opening a demo account with Harvest . We will offer more pairs for you to trade in the future.

When was Harvest founded?

The company was registered in 2016, However our group have been involved in institutional Forex trading since 2010. Our experience and partnerships allows us to offer low spreads from a number of liquidity providers and premier trading services.We started the operation on 1st February 2017

Does Harvest is a regulated broker?

Absolutely! We have Financial Services Provider (FSP) license and is registered with the FSA . Harvest Markets Group is a registered brand name of Harvest Markets Group Limited a St Vincent and Grenadines Firm under registration number 23666 IBC 2016

Who are your Liquidity Providers?

We have a large number of liquidity providers, in order to offer the lowest spreads for our clients. Major ones include the Bank of America, Goldman Sachs, Citibank, Barclays, RBS, Credit Suisse, Commerzbank and many more. You can view our LP providers in Company profile page here

Where are your trading servers located?

Our NY4 Equinix trading servers are located on Wall Steet, New York in the USA. This allows us to offer up to 2-5 millisecond execution speed and institutional security for client funds. Also we uses 14 different Tier 1 banks for its liquidity and pricing. We take the best bid/ask prices across these banks and offer them to our clients through the award winning Metatrader 4 software.

How do i deposit/withdraw in Harvest?

From your client portal, you can deposit funds from the selection on the left hand side.

Harvest Group offers several different funding options including Moneybookers/Skrill, Neteller, China Union, Fasapay , Wire Transfer, and Credit Card.

If you are having difficulty, contact our support team at support@hmprime.com . We will try to make the process as convenient for our clients as possible.

How long does it take for deposit and withdrawal?

Most withdrawals and deposit are processed within 2 hours in working days. Please allow time for the transfer to go through. Usually by bank wire, this takes up to 3 working days.The transaction on weekend will move forward on the reset business day .

Are there any fees for Withdrawing funds?

No. We does not charge clients with any fees for withdrawals. Please note that intermediary financial institutions, like merchant providers, may charge fees on any withdrawals made under Harvest Group accounts.

It is possible to transfer money from one trading account to another trading account?

Yes, this is possible. You can request an internal transfer between two trading accounts, but only if both accounts have been opened under your name and if both trading accounts have been validated

Can i withdraw my money anytime?

Yes .In order to withdraw funds, your trading account must be validated. This means that first you need to upload your documents in our Members Area. And please make sure you dont have any posisitions in market. But for IB’s withdrawal may only withdraw once per day.

How can i make a complaint ?

We are so sorry to hear you are unhappy with our services. Please feel free to let us know what the problem is in the website chat box. Alternatively, feel free to call or email us at here about any complaint you may have. Your satisfaction is very important to us at Harvest Group. From time to time we will improve our services.

Do you have social media?

Absolutely! You can view on the top of our page .

What is our Margin call & Stop out level?

70%  For Margin Call

50%  For Step Out

This is for STD account . For more info you can view on our Types of account page.

How to change MT5 Password ?

You can do it on your Portal or email us at support@hmprime.com

Do i have to provide any documents to Harvest?

Yes, in accordance with AML and FCA regulations, we require a copy of your proof of identification and a proof of address to open a live account.

Please ensure they are less than 2mb in size and are in pdf or jpg format.

  • Your ID or proof of identification can be your passport, driver’s license or a national identity card.
  • Your proof of address can be a current utilities bill (phone, water electricity) or a bank statement.
  • We do not accept expired documentation.The document must contain your name, surname, residential address and it has to have been issued within the last 3 months.
    If you are experiencing difficulty, you can also please email our support team at support@hmprime.com 
Which country do you accept for registration?

We accept all citizen that want to trade with us . Take note that Harvest Group does not only  accept clients from the U.S., Iran, Somalia, Sudan, Syria and North Korea.

How can i open a trading account?

It is simple and quick. Click OPEN LIVE ACCOUNT  in your client area , fill in the form and upon completion you will receive an email with your login details that you can use to log in to our secure Members Area. For opening an additional you need to request and make sure you have enough fund at your wallet balance.

How can i open a demo trading account?

Download our platform and you can create Demo Account inside .

What types of account do you offer?

We offer the following trading account types:

Standard , Pro , Ecn and Ecn PRO . For more info you can read here

What is the minimum deposit to start a trading?

In order to open a live account, we require a minimum deposit of 10 USD and registered in Standard account . This can be done easily with a variety of methods for client convenience.

Where do i download Harvest trading platform?

You can go to our platform page to download . Click here.

What is your lowest pip spreads ?

Our spreads begin from 0.01 – for more details, our system automatically searches for the lowest spreads from a number of our liquidity providers.

What leverage do you offer?

We offer leverages from 1:1 to 400:1. You can experience and test the differences of leverage with our free demo platform.

Can i use EA for trading?

Yes, you can use any and all EA’s (Expert Advisors) available by third party providers (provided that they are legal and fall under our terms and conditions). We does not restrict the use of any strategy or EA. Please note we do not provide support for EA installation nor do we advise on which EA to use.Our latest version build from metaquotes might give you error loading your EA or Indicator .

Where can i view my trading history?

The trading history can be seen by clicking on the Account History tab in the Terminal, at the lower part of your MetaTrader 4 platform. You can also modify your view timeframes and access reporting features by right clicking on any row in your account history view.

What happen if your chart keep shows loading?

Make Sure You Click Show All On The Market Watch, You need to find the pair that has h symbol only(For STD).. For example eurusdh .

Cannot open MT5 account?

Contact support on live chat or email support@hmprime.com . Please make sure that you have cleared your cache .

Knowledge Base

From analysis to trading signals, advisors and more, our Education Center is the key to your success . You may find your needs here .

 

Contact Support

If you do not find in the F.A.Q the answer to your question, please feel free to contact us . At Harvest , providing you the support you demand is central to our philosophy. So to make it as easy as we can, you can get to us by Live Chat, email , Whatsapp , Line or you can just make a call .